Contact SonoFiles

Use the channel that best matches your question. Helpful reports let us reproduce problems faster and improve the right part of SonoFiles.

Reporting a tool problem

Please include the exact tool name and page URL, your browser and operating system, whether you were on desktop or mobile, the input file type, and the step where the problem occurred. If the issue concerns output, describe what was wrong—for example, a missing page, changed layout, unreadable text or a download that did not start.

You normally do not need to attach the original file. If the document contains personal, financial, legal, medical, employment or confidential business information, do not send it by email. A small non-sensitive sample that reproduces the same problem is safer and often more useful for debugging.

Privacy questions

If your question is about whether a particular tool uploads a file, identify that tool in your message. SonoFiles tools can use different browser technologies depending on the format, so the most accurate answer comes from the implementation and privacy notice for that workflow rather than a blanket claim.

Accessibility feedback

Tell us which page or control was difficult to use, the assistive technology or input method involved if relevant, and what prevented completion. Reports about keyboard navigation, focus, labels, contrast, touch controls and status messages are especially useful.

Security reports

If you believe you have found a security issue, avoid publicly disclosing sensitive technical details until there has been a reasonable opportunity to review the report. Send a concise description, affected URL, reproduction steps and potential impact to support@sonofiles.com with “Security report” in the subject.

Response expectations

Email is not an emergency service and we do not promise an immediate response time. Clear, reproducible reports are easier to investigate. We may ask for additional non-sensitive information if the issue cannot be reproduced from the first message.